Cancellation & Refunds
Cancellation Policy
Order Cancellation
Order cancellation requests may be accepted only if the order has not already been processed, packed, or shipped.
Once an order has been shipped, cancellation may no longer be possible.
To request cancellation, contact us as soon as possible using our customer support details.
Returns & Refunds
Return Eligibility
A return or replacement may be considered in cases such as:
- Product received damaged
- Wrong product received
- Product missing from the order
- Manufacturing or packaging issue attributable to Zuhraan
For damaged or incorrect orders, customers may be required to provide clear photographs or videos of the package and product within 24-48 hours of delivery.
If your fragrance passes the visual inspection process via our evaluation team upon return, your funds will be comprehensively reversed through Razorpay directly to your originating credit line or bank within 3-5 business days.